Do not step to Tituss Burgess. The Unbreakable Kimmy Schmidt actor might be pretty, but he’s also tough like a diamond (or beef jerky in a ball gown), and a Brooklyn-based moving business is learning that the hard way.
Burgess, seemingly dissatisfied with the service he received from Franks Express, a New York City moving and delivery service, posted a scathing Yelp review on Wednesday.
“My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix. Thats besides the point.But watch it,” the review begins. “These guys are the absolute most UNPROFESSIONAL workers I have EVER DEALT WITH.”
Burgess continued: “I called this man this morning. We chatted. He said he could move my couch at 1pm which was the time I requested. 1:30 still no movers. I called back and he says I will give you a discount…I said ok. He says but you have to post a review on yelp. I said when you complete the job i will complete the review. FOR THE FOLLOWING I HAVE THE ENTIRE TEXT EXCHANGE SAVED. He texts saying no review no show. This went on for about 45 minutes. It Completely threw my entire day. I called him about 9 times but he wouldnt pick up but he somehow was capable of texting. DO NOT USE THIS COMPANY. Im going to post this to twitter to my instagram to my facebook. You messed with the wrong Queen. #franksexpress #Igotcha #lizaminelli #Iamgonnamakeavideoaboutyoubecauseofthedeepangerifeel #DONOTTHREATENMEIWILLWIN.”
The 37-year-old performer also vented his frustrations on Twitter, where he further accused a Franks Express representative of using a homophobic slur against him. “Doing it.. He just texted and called me a Faggot,” Burgess wrote. “Poor thing doesnt know hell hath no fury like a Tituss scorned.”
Burgess didn’t stop there. The actor detailed the incident further in an Instagram video.
“#franksexpress out of Brooklyn Steer clear!!!” he posted alongside the clip. “I have the entire text exchange saved. Try Jesus don’t try me!”
“The problem is that we don’t know this guy,” Guzel Gurva, a manager at Franks Express, tells EW. “We never did that. I don’t know what company [he] did it with, but it’s definitely not Franks Express.”
She alleges Burgess’ claim is false and that the company doesn’t take reservations by phone. However, a working contact number, which gives callers the option to select “local moving service” from a pre-recorded menu, is listed on the business’ website. Burgess’ review indicates he called to schedule an appointment Wednesday morning.
Gurva says she will contact the actor and ask for proof of his communications with a Franks Express employee.
Following the initial publication of this piece, Burgess reached out to EW to reiterate that it was Franks Express. The actor also shared an alleged text message coversation he had with a Franks Express employee, a screenshot of which can be seen below.
UPDATE: Additionally, Franks Express reached out to EW via email to clarify their stance on the alleged incident. Read their response, addressed to Burgess, in the message below.
“Dear Tituss Burgess,
I am really sorry to hear that u went through all this situation-misunderstanding, I am not sure what company you dealt with, but I want to assure you, it wasn’t Franks Express Inc, we are value all our customers and doing best to satisfied them all. In your review that u have posted, u mentioned that u saved a chat and txt u had with our company, may you please provide an email and phone # u had a chat with, we have a two phone lines and working email, and none of the following had any conversation with you
Let our company solve this MISUNDERSTANDING, we would be Glad to help you out
Again, NONE of the Franks Express Inc’s employee had a conversation with you
Hope to hear back from you.”