Falling Family: The House of Windsor
Family Pinnacle: That 1981 wedding watched round the world. Yet ever since the little-bit country Prince Charles married the rock & roll Lady Diana Spencer, the Windsors have weathered more plot twists than Melrose Place.
Latest Misstep: Buckingham Palace wasn't locked up tight. Despite all the queen's soldiers, a BBC crew snuck into the princess' Kensington apartments and filmed the tea-and-sympathy interview that has put millions in Di's court.
Perceived Problem: ''The royal family isn't cool,'' says Bob Houston of Royalty magazine. ''To the man on the street, Diana is the royal family.''
Next Step: A tete-a-tiara between the loose- lipped princess and the palace about Diana's destiny.
Advice: Take a cue from MTV: Real Royals. ''I'd love to have them in a Winnebago for 13 weeks,'' says The Real World's exec producer Jon Murray. Adds Gary Carr of the ad agency Ammirati &Puris/Lintas: ''Anything that gets good numbers will be copied. [Di's interview] should be fodder for specials and documentaries.'' Better still, market those troubles away. Hey, Liz, two words: action figures.
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